Not all problems can be solved by the community. You may choose to not publish your projects as open sourced for strategical reasons. So how do you get support?
You can email us at support@php-maven.org. We ensure that the contents of the issue and every script you are sending is not published. As soon as your issue is solved we will mark the whole data and conversation for deletion. Within two weeks we will delete everything. This deletion is guaranteed by European and German data security regulations.
For this email support we do not guarantee any response time nor a full solution (similar to the support for open source projects in the google forums).
You are always allowed to use php-maven within your company. Especially for commercial projects we provide both, a special licensing model and a professional support. What are the benefits?
And the costs? See the following table. At the end of the table you will find an email link.
Hint: Do you want to outsource production of
your projects? See www.xworlds.eu for details.
Read the support terms for details.
| basic | premium | gold | |
|---|---|---|---|
| max. 24h response time |  |
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| high priority for bugs and feature requests | |
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| confidentiality clause | |
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| hands on support | |
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| contact from your licensed customers | |
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| telephone support | |
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| operation time | 12Hrs/Day Mon-Fri |
12Hrs/Day Mon-Fri |
24Hrs/Day 7Days/Wk 365Days/Yr |
| hands on support | 5Hrs/Month | 45Hrs/Month | |
| max number of contacts (your admins/developers) | 2 | 10 | unlimited (everyone in your company) |
| ETA prio 1 incident | 24h response time 3 days/solution or workaround |
24h response time 2 days/solution or workaround |
12h response time 2 days/solution or workaround |
| max number of prio 1 requests per week | 5 | 10 | 100 |
| ETA prio 2 incident | 24h response time 5 days/solution or workaround |
24h response time 5 days/solution or workaround |
12h response time 3 days/solution or workaround |
| max number of prio 2 requests per week | 50 | unlimited | unlimited |
| ETA prio 3 incident | 24h response time 20 days/solution or workaround |
24h response time 20 days/solution or workaround |
12h response time 10 days/solution or workaround |
| max number of prio 3 requests per week | unlimited | unlimited | unlimited |
| costs | 99 EUR/month | 399 EUR/month | 999 EUR/month |
| period | 1 year | 6 months | 6 months |
| contact | contact | contact |
